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Our FAQs

  1. How do I create an account? To create an account, click on “My Account” then “Create Account” on our homepage. Enter the required information and follow the instructions on the screen.

  2. How can I search for a product? You can use the search bar at the top of our website to search for products. Simply enter the name of the product or keywords that describe the product.

  3. How can I place an order? Select the product you want to buy and click on “Add to Cart”. When you are done, go to your cart and click on “Checkout”. Then follow the instructions to complete your order.

  4. What payment methods do you accept? We accept various payment methods, including Stripe, which offers the following payment options: credit/debit cards, Klarna, Giropay, Sofort, invoice, direct debit, PayPal, and bank transfers.

  5. How long does shipping take? The shipping time can vary depending on location and shipping method. You can check the estimated delivery time on our shipping page.

  6. What should I do if I receive a defective product? If you receive a defective product, please contact our customer service within 7 days of receiving the product. Please have your order number and photos of the defective product ready.

  7. How can I cancel my order? To cancel an order, log into your account and go to “My Orders”. Find the order you want to cancel and click on “Cancel Order”. Please note that orders can only be cancelled within a certain period after placing the order.

  8. Do you offer international deliveries? Yes, we offer worldwide shipping. However, shipping costs and times may vary depending on the destination.

  9. How can I contact customer service? You can reach our customer service by email, phone, or through our contact form on our website.

  10. How can I reset my password? If you have forgotten your password, click on “Forgot Password” on the “My Account” page. Enter your email address and we will send you instructions to reset your password.

We hope this answers some of your questions! If you have any further questions, please do not hesitate to contact us.

 

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