Further information
EU Commission platform for online dispute resolution: https://ec.europa.eu/consumers/odr
We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board, but are generally willing to do so.
Alternative dispute resolution in accordance with Art. 14 Para. 1 ODR-VO and Section 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are willing to participate in an out-of-court arbitration procedure.