General Conditions

For online marketplaces and hosting, domains, IT, software and digital services

Scriptfabrik B.V.
Pastoor Jacobsweg 27
6226 VV Maastricht
Netherlands

VAT identification number:

NL869888316B01

E-mail:welcome@scriptfabrik.info
Website: https://www.scriptfabrik.de

– hereinafter referred to as “Scriptfabrik”, “we”, “us”, “provider” or “platform operator” –

Status: 23. August 2026

1. Coverage

These GTC apply to the use of the platform and to contracts with Scriptfabrik via hosting, shared and reseller hosting, VPS and servers, domains, e-mail services, online shop and marketplace systems, invoice and industry book software, ad market systems, software, PHP scripts, digital content, downloads, licenses, order programming, web design, maintenance, support, backups, security, SEO, monitoring, social media and other digital or technical services.
On the platform, Scriptfabrik and independent external dealers can offer goods, digital content and services as an immediate purchase, auction or in the price proposal process.
Customers can be consumers or entrepreneurs. A consumer is a natural person who acts predominantly outside his trade, business, craft or profession. Entrepreneur is any natural or legal person or entity with legal capacity acting for business or professional purposes.
Seller accounts and dealer packages are generally reserved for entrepreneurs. Scriptfabrik may request suitable proof of entrepreneurial status and identity.
Deviating conditions of an entrepreneur only apply if Scriptfabrik has expressly agreed to them in text form.
Consumers are subject to mandatory protection provisions of the state of their habitual residence insofar as they are applicable under European conflict of laws.

2. Definitions and Parties

“Platform” means the websites, shops, multi-vendor marketplaces and related technical functions operated by Scriptfabrik.
“Customer” means the person who orders a good, digital content or service. “User” means any person who visits the Platform or uses an account.
“Merchant” or “External Seller” is an entrepreneur independent of Scriptfabrik who makes offers in his own name and on his own account.
“Digital content” means, in particular, software, scripts, plugins, templates, graphics, audio and video files, e-books, documents, license keys, virtual products, API accesses and downloads. “Digital services” shall in particular enable the creation, processing, storage, use or sharing of digital data.
The specific seller and contractual partner will be identified at the respective offer and before the order is concluded.

3. Contract documents and order of precedence

Depending on the performance, the contract components are the product or tariff description, the individual offer, these GTC, special merchant, license, domain, service level or usage conditions as well as mandatory information displayed in the checkout.
Individually negotiated agreements take precedence. Thereafter, the specific product or service description, special conditions and subsequently these GTC apply.
Conditions of external infrastructure, registrar, license or payment providers apply only in addition, as far as the customer has been informed of them before the conclusion of the contract and their application is necessary for the relevant service.
Mandatory law, in particular consumer, data protection and product security law, remains unaffected.

4. Role of Scriptfabrik in the marketplace

If Scriptfabrik is shown in the offer as a seller, Scriptfabrik becomes a contractual partner of the customer.
If an external dealer is identified as a seller, the contract is concluded exclusively between the customer and the dealer. The dealer is responsible for offer, performance, invoice, taxes, delivery, warranty, revocation, returns, product safety and customer service.
Scriptfabrik provides the technical infrastructure for dealer shops and can technically support ordering, communication, payment, download, license management, evaluation, complaint and refund. As a result, Scriptfabrik does not itself become a seller, manufacturer, importer or service provider, unless stated otherwise in the offer.
Scriptfabrik’s own legal obligations as a platform or mediation service remain unaffected. This applies in particular to the handling of reports of unlawful content, merchant identification, transparency, product safety and official orders.
Scriptfabrik examines merchants and offers to the extent required by law, but does not assume a general guarantee for the identity, creditworthiness, legality, quality or delivery capability of an external merchant.

5. Registration and account security

Certain functions require an account. Information must be complete, accurate and up-to-date.
Users must be at least 18 years old and capable of doing business. Legal persons act through an authorised representative.
Access data shall not be disclosed and shall be adequately protected. A suspected abuse must be reported to Scriptfabrik immediately.
The Account Holder is responsible for any action taken through his Account to the extent that he has initiated or culpably facilitated it.
Multiple accounts to circumvent restrictions, false identities, manipulated evidence and the circumvention of a block are not allowed.
Scriptfabrik may request proof of identity, company, tax and payment insofar as this is necessary for security, fraud prevention or the fulfilment of legal obligations.

6. Contract conclusion for immediate purchase and services

The presentation of an offer is in principle an invitation to place an order, unless the offer is expressly designated as binding.
The customer makes a binding offer by pressing the clearly identified order button. Beforehand, he can check and correct entries.
A contract is concluded by express order confirmation, provision of the service, activation, shipping confirmation or another clearly stated acceptance by the designated seller.
An automatic confirmation of receipt only documents the receipt of the order, unless it also expressly declares acceptance.
Orders may be rejected for factual reasons, such as lack of availability, inaccurate information, security risks, sanctions or export restrictions, suspicion of fraud or failed payment.
In the case of individually created offers or project contracts, the contract is concluded by acceptance of the offer in the form provided there.

7. Auctions and price proposals

The respective offer must reveal the seller, object, duration, start or fixed price, additional costs and the relevant closing rules.
A bid shall be binding unless otherwise specified in the offer. At the end of the auction, the contract with the highest bidder shall be concluded if a possible minimum price has been reached and the offer has not previously been terminated for a legitimate reason.
A price proposal is a binding offer from the customer at the proposed price. The seller may accept, reject or make a counter-offer within the indicated period. A contract arises only through acceptance.
False bids, seller’s own bids, agreed bids, artificial price increases, unauthorized bidding software and other manipulations are prohibited.
Scriptfabrik may suspend or cancel an auction, bid or price proposal in the event of recognizable technical errors, legal violations, manipulations or security risks. Affected users are informed about the reason and remedy, as far as this is legally permissible.
Mandatory consumer rights vis-à-vis the respective seller remain.

8. Information before conclusion of the contract

Before a paid consumer order, in particular the essential characteristics, identity of the seller, total price including taxes and additional costs, payment and performance conditions, term, termination conditions, legal warranty rights and, if applicable, the right of withdrawal are displayed.
In the case of digital products, the functionality, technical protection measures and known relevant compatibility and interoperability requirements shall also be specified, insofar as the seller knows or reasonably needs to know.
Marketplace offers show whether the seller is an entrepreneur. If the seller is not an entrepreneur, it is pointed out that consumer rights under EU law do not apply in principle.
The distribution of contractual obligations between the dealer and Scriptfabrik is clearly indicated before the conclusion of the contract.
Paid consumer orders are concluded via a button or an equivalent function that clearly shows the payment obligation.

9. Dealer accounts and dealer packages

Merchants may need a paid package. Functions, sales limits, commissions, term, extension and price result from the package description.
Package fees are due in advance unless otherwise agreed. Success, transaction and additional fees arise according to the validly agreed fee overview.
The merchant is not entitled to exclusivity, a certain placement, reach, number of sales or permanent provision of individual additional functions.
Substantial changes to the terms and conditions for business users will in principle be notified in text form at least 15 days before their entry into force. A longer period applies if the trader has to make technical or economic adjustments. No advance period is necessary insofar as a legal obligation, an imminent danger or a repeated breach requires immediate action.
If Scriptfabrik terminates the entire brokerage service to a dealer, a justification is generally transmitted at least 30 days in advance. This does not apply if a legal obligation, a compelling security reason or a repeated serious breach justifies immediate termination.
Where required by law, Scriptfabrik offers commercial users an internal complaint procedure and informs about available mediators.

10. Obligations of traders

Merchants must provide correct and up-to-date information on name or company, address, contact, commercial register, identity, payment data and, where applicable, economic operator in the EU before activation. Scriptfabrik may check the information to the extent required by law and display it on the offer page.
Distributors are solely responsible for lawful offers, applicable product information, prices, taxes, invoices, delivery times, shipping, marking, conformity, product safety, warranty, revocation, refund, data protection and necessary permits.
For consumer offers, merchants must comply with all applicable information requirements and must not exclude or shorten mandatory consumer rights.
Distributors may only offer products and content that they are entitled to distribute and use. Product images, text, brands, software and other materials must not infringe any rights of third parties.
Merchants must process complaints, revocations, security notifications and government requests immediately and customer requests within a reasonable time.
Merchants must not lead customers to circumvent agreed fees or security and payment functions outside the platform.
Merchants must comply with tax reporting obligations and provide Scriptfabrik with the information required for legal platform reporting.
The merchant shall compensate Scriptfabrik for reasonable damages and necessary costs arising from a legal infringement caused by him culpably. In the face of asserted third-party claims, the merchant is given the opportunity to comment and participate in the defence.

11. Prices, taxes and payment

Consumer prices include all applicable taxes and unavoidable price components. Entrepreneur prices can be shown net if this is clearly marked.
Additionally incurred shipping, transaction or other costs are displayed before the order. Costs not disclosed in advance are not charged to consumers.
Payments are due at the time indicated in the offer or on the invoice. Available payment methods are displayed in the checkout.
Payments can be processed through independent payment service providers. Their terms apply in addition to the payment service.
In the event of late payment, legally permissible default interest and actually incurred, appropriate reminder or chargeback costs can be calculated. Consumers receive a reasonable payment period before further action is taken, unless immediate action is allowed.
Scriptfabrik can restrict or block affected paid services after prior announcement if a due payment is not made despite a reminder. The measure must be proportionate.
Legal set-off and retention rights of consumers remain unaffected. Entrepreneurs may set off against undisputed, recognised or legally established claims.

12. Payment processing, merchant balances and withdrawals

Scriptfabrik or a commissioned payment service provider can accept customer payments for merchants and pay them after deduction of agreed fees.
Payout time, minimum amount, currency and fees result from the merchant and fee overview.
Payments may be temporarily withheld to the necessary and proportionate extent if there are chargebacks, revocations, refunds, suspicions of fraud, security checks, administrative orders, missing identity or tax data or specific customer claims.
A detention must be based on the amount and duration of the identifiable risk. Amounts no longer needed shall be released upon completion of the verification and deduction of eligible claims.
Unlawfully generated, effectively cancelled or returned transactions will not be paid out.
Scriptfabrik may set off due, undisputed or legally valid claims against redemption claims; other statutory offsetting rights shall remain unaffected.

13. Duration, extension and termination

Duration and notice period result from the respective offer. In particular, contracts can be concluded monthly and for 12 or 24 months.
An automatic extension is clearly indicated before the conclusion of the contract. It applies to consumers only to the extent permitted by the applicable mandatory law. If after an initial term there is a legal right to terminate at any time with a short period, this right shall remain unaffected.
Terminations can be declared at least in text form and in the case of online consumer contracts via the legally required online function, as far as this obligation is applicable.
Both parties may terminate without notice for an important reason. Where reasonable, an appropriate period of remedy shall be set in advance.
An important reason for Scriptfabrik is in particular in the case of serious or repeated infringement, significant late payment, fraud, phishing, malware, spam, system threat, sanctions violation or misuse of identity.
After the end of the contract, the customer must export his data in time. Scriptfabrik may delete data after an advertised reasonable transition period, provided that there is no obligation to retain or publish data.
Special extension, transfer and deletion periods for domains remain relevant.

14. Right of withdrawal for consumers

In the case of distance contracts, consumers generally have a 14-day right of withdrawal. Details, exceptions and the model withdrawal form result from the separate cancellation policy of the respective seller.
In the case of dealer offers, the external dealer is responsible for instruction, receipt and handling of the revocation. Scriptfabrik can offer technical functions for this.
In the case of services, the consumer may request that the service begins during the withdrawal period. In the event of revocation, a pro rata amount may be owed for the service provided in accordance with the contract until then, if the legal requirements are met.
In the case of digital content not delivered on a physical data carrier, the right of withdrawal may expire after the beginning of the provision, if the consumer has previously expressly consented, requested the beginning before the expiry of the withdrawal period, confirmed his knowledge of the loss of the right of withdrawal and received a contract confirmation.
In the case of fully provided services, the right of withdrawal expires only under the applicable legal conditions.
Entrepreneurs have no legal consumer right of withdrawal.

15. Delivery of physical goods and transfer of risk

Delivery area, delivery time, shipping method and cost are indicated in the offer. The designated seller is responsible for the delivery.
In principle, the risk of loss or damage to consumers is only passed on to the consumer or a third party designated by him. If the consumer himself commissions a carrier not offered by the seller, the statutory rules apply.
If a service is not available or is significantly delayed, the seller informs the customer immediately. Legal rights to subsequent performance, withdrawal, price reduction or damages remain unaffected.
In the case of dealer offers, Scriptfabrik is not liable for delivery or product defects, as far as no own duty has been violated by Scriptfabrik.

16. Digital content, software and licenses

Digital products are provided via download, email, customer account, cloud access, API, activation or license key.
The customer must meet the technical requirements communicated before the conclusion of the contract.
Unless otherwise stated, the customer receives a simple, non-exclusive, non-transferable right of use for the agreed purpose and the agreed duration after full payment.
Reproduction, public access, sublicensing, rental, resale, circumvention of technical protection measures and use outside the license are prohibited unless permitted by law or expressly permitted.
Mandatory rights for troubleshooting, interoperability, security or intended use shall remain unaffected.
The Seller shall provide the contractually owed updates, including security updates, for the agreed or legally required period and inform consumers of their availability. If the customer does not install a provided update within a reasonable period, the legal consequences apply.
Changes to a continuously provided digital service are only permitted if the contract contains a factual reason for change, no additional costs arise and the customer is clearly informed. In the event of more than minor impairment, the statutory termination and information rights apply.
In the case of rental or subscription models, the right of use ends at the end of the contract.

17. Individual programming, web design and project services

Scope of services, compensation, milestones, acceptance and dates result from the individual offer or project contract.
Additional or subsequently changed requirements are only implemented after coordination and can be calculated separately.
The customer provides necessary content, accesses, releases and feedback in a timely manner. Time limits shall be extended appropriately insofar as a delay is due to a lack of cooperation.
After full payment, the customer receives the expressly agreed rights of use. Source code, open design or project files and raw data are only issued if agreed.
The customer agrees to own the necessary rights to the content provided.
For entrepreneurs, Scriptfabrik may appropriately name the project as a reference, unless there is a confidentiality agreement or a legitimate objection. For consumers, this is only done with prior consent.

18. Domains

Domain registrations are carried out through registrars and issuing bodies. A domain is not considered to be registered until the competent authority has confirmed the registration.
Scriptfabrik cannot guarantee registration and has no dominant influence on granting, transfer, renewal, blocking or deletion.
The customer checks whether the desired domain violates the rights of third parties and keeps owner data up-to-date.
Rules and deadlines of the respective awarding authority or registrar apply in addition. The customer is informed of essential special conditions.
An already triggered registration cannot be easily undone technically and legally. Mandatory consumer rights remain unaffected.
At the end of the contract or late payment, a domain will only be blocked, not renewed, transferred or deleted after prior information and in compliance with the applicable registrar rules.

19 Hosting, server, VPS and email

Resources and performance characteristics result exclusively from the booked tariff and a possibly agreed service level.
Without a managed service agreement, the customer is responsible for applications, content, updates, access data, configuration and security of his service.
Scriptfabrik may use appropriate technical limits and protective measures to ensure stability, security and fair use of resources.
Spam, phishing, malware, botnets, unauthorized mining, unlawful content, attacks, unauthorized scans and any threat to third-party or own systems are prohibited.
Newsletters and mass mailings are only permitted with a demonstrable legal basis and in compliance with the technical specifications.
IP addresses can be changed if no fixed address has been promised and the change is factually necessary.

20. Availability, maintenance and support

Binding availability, response and recovery times exist only if they are expressly promised in a service level.
Without a separate service level, Scriptfabrik strives for high availability; Non-binding target availability is not a guarantee.
Announced maintenance, emergency maintenance, force majeure, attacks, failures of external networks or data centers as well as disruptions caused by the customer are only taken into account in the calculation according to an agreed service level.
Plannable maintenance is announced as soon as possible. In the event of acute security risks, Scriptfabrik may act immediately.
Support scope and support times result from the tariff. Without an explicit commitment, there is no entitlement to a specific reaction time.

21. Backups and data export

Backups are only owed if they are expressly included in the tariff or contract.
Even if the backup service is booked, the customer must carry his own safeguards, which are separate from the production system, as far as this is reasonable for him.
Backup interval, retention time and recovery result from the performance description. Recovery may be subject to a charge.
Scriptfabrik does not guarantee the recoverability of each individual data status, unless such a guarantee has been expressly agreed.
Merchants are responsible for exporting and legally compliant archiving of their business, customer, billing and tax data.

22. Third party services

Certain services may be provided by data centers, registrars, payment, security, backup, monitoring, email, VPN, marketing or software providers.
Scriptfabrik may replace a third party by a functionally equivalent and reasonable alternative for the customer.
If a significant third-party service is discontinued or significantly changed, Scriptfabrik informs the customer and offers, as far as possible, an adjustment, replacement or termination of the affected service part.
Scriptfabrik is liable for its own liability for selection, information and integration in accordance with these GTC. For actions of independent third parties, there is no further liability, unless mandatory law provides otherwise.

23. Ranking, advertising and recommendations

The most important parameters for the ranking of offers are explained in a separate, easily accessible information. This may include, in particular, relevance, category, price, availability, timeliness, sales performance, reviews, service quality and paid emphasis.
Paid placements or advertising are made recognizable as such.
Dealer offers can be played on search engines, price comparison services, social networks and advertising networks. Merchants grant Scriptfabrik the necessary, non-exclusive rights of use of the offer content.
Scriptfabrik does not owe any particular placement, reach, click count or revenue development.
Insofar as Scriptfabrik grants differentiated access to data or treats its own offers differently, commercial users are informed about this in accordance with the statutory transparency requirements.

24. Reviews and User Content

Evaluations must be based on actual experience, factual and legal. Manipulated, purchased or in return valuations must be marked accordingly or must not be published.
In particular, insults, hate speech, threats, spam, deception, unlawful advertising, publication of third-party personal data and infringements of copyright, trademark or personal rights are prohibited.
Insofar as Scriptfabrik declares that it is testing evaluations for authenticity, Scriptfabrik explains the essential testing measures used.
Users grant Scriptfabrik a non-exclusive, spatially unlimited and existing right for the duration of publication to use its content for operation, presentation, technical adaptation and advertising of the platform. The right ends in principle with deletion of the content, as far as there is no security, proof or legal storage obligation.
Users remain responsible for their content and confirm that they have the necessary rights.

25. Prohibited content and permitted use

Unlawful, dangerous, fraudulent, misleading or infringing products, services and content are prohibited.
In particular, malware, phishing, botnets, DDoS attacks, unauthorized accesses or scans, stolen data, licensing abuse, money laundering, terrorist financing, sanctions avoidance, youth-endangering or extremist content as well as unlawful streaming or download offers are prohibited.
Unsafe or recalled products, products without mandatory labelling or responsible EU economic operator and goods whose distribution is restricted or prohibited by law are also prohibited.
Scriptfabrik may specify additional, factually justified categories of prohibited offers in a separate policy.

26. Reporting unlawful content and moderation

Persons and entities may allegedly report unlawful content through the appropriate reporting channels. The message shall contain the exact location, a comprehensible justification, contact details and a statement of accuracy.
Scriptfabrik processes messages promptly, carefully, objectively and without arbitrariness. Automated tools may be used; Where necessary, relevant decisions shall be subject to human review.
Scriptfabrik may remove content, limit its visibility or monetization, temporarily suspend accounts, withhold payments or terminate contracts if a breach of law, a significant breach of contract or a specific security risk is detected.
In principle, affected users receive a clear justification with information on the measure, its scope, the legal or contractual basis, any use of automated means and available remedies. A justification may be omitted insofar as laws, administrative orders, investigation purposes or the security of third parties require this.
Users can challenge moderation decisions within six months via the internal complaints system, as far as this right is provided for by law. In addition, recognized out-of-court dispute resolution bodies and courts can be called.
Obviously unfounded messages and obviously unlawful content can lead to a temporary suspension of processing or account use in the event of frequent misuse after prior warning.

27. Product safety and recalls

Distributors of physical products must comply with all applicable safety, traceability, labelling and information obligations and provide necessary manufacturer, importer and EU responsible information.
Distributors are only allowed to offer safe products and must inform Scriptfabrik immediately about safety risks, accidents, warnings, corrective actions and recalls.
Scriptfabrik can suspend or remove product offerings, warn customers, forward government information, and technically support recalls.
Merchants must fully participate in recalls and security measures and offer affected customers effective, free remedies in accordance with legal requirements.
Scriptfabrik can automatically check publicly accessible product security databases and repeatedly block unlawful dealer offers.

28. Data protection and processing

Information about the own processing of personal data by Scriptfabrik contains the separate data protection declaration.
Merchants are themselves responsible for their own data processing, mandatory information, legal bases and data subject rights.
If Scriptfabrik processes personal data exclusively on behalf of a customer or dealer, the parties conclude a separate contract for order processing if necessary.
Scriptfabrik may use appropriate sub-processors and shall take appropriate technical and organisational protective measures.
These GTC do not replace the data protection declaration or a necessary contract for order processing.

29 intellectual property

Rights to platform software, designs, texts, brands, databases and own content of Scriptfabrik remain with Scriptfabrik or the respective licensors.
Use outside the contractually required scope requires permission, insofar as it is not permitted by law.
Rights to merchant and user content remain with the respective rights owner. The rights of use required for operation, presentation, advertising and technical processing are granted to Scriptfabrik to the agreed extent.
Reports of alleged infringements shall be processed in accordance with the procedure described in Section 26.

30. Contract compliance, warranty and updates

For goods, digital content, digital services and work services, the legal rights to contractual services apply.
In the event of a defect, consumers can in particular demand production of the contractual condition and, under the legal conditions, reduce the price, terminate the contract or demand damages.
Legal burden of proof rules, minimum periods and update obligations towards consumers are not restricted.
Warranty periods can only be shortened to the legally permissible extent and only by an explicit product-specific agreement. Claims for intent, gross negligence, personal injury, fraudulent concealment, guarantees and mandatory product liability remain unaffected.
There is no liability for non-professed compatibility with individual configurations or subsequent changes of the customer. This does not apply if the seller has promised the specific compatibility or has caused a defect itself.
In dealer transactions, warranty claims are directed against the designated dealer. Scriptfabrik’s own obligations remain unaffected.

31. Liability

Scriptfabrik is liable without limitation for damage caused intentionally or by gross negligence, for death or personal injury, for fraudulent concealment, for expressly accepted guarantees as well as for mandatory product liability and other mandatory law.
In the event of a slightly negligent breach of an essential contractual obligation, Scriptfabrik is liable for the reasonably foreseeable immediate damage at the conclusion of the contract. An essential duty is a duty whose fulfilment only enables the proper execution of the contract and on whose fulfilment the customer may rely.
In the event of slight negligence, this liability vis-à-vis entrepreneurs shall be limited to the foreseeable damage typical of the contract and to the net remuneration paid in the last 12 months for the performance concerned. If this limit is unreasonably low in individual cases, an appropriate typical damage amount applies instead.
Compared with entrepreneurs, in the event of slight negligence, indirect damages and lost profit are excluded, insofar as these were not typically foreseeable.
In the event of data loss, liability is limited to the legally permissible extent to the typical recovery effort, which would have arisen even with appropriate data backup.
The restrictions apply accordingly in favour of employees, representatives and vicarious agents of Scriptfabrik.
Scriptfabrik is not liable for breaches of duty by external merchants, insofar as Scriptfabrik has not breached its own legal or contractual duty.
Mandatory consumer rights and legal burden of proof rules are not restricted by this section.

32. Suspension and termination of accounts

Scriptfabrik may restrict functions or accounts if this is necessary to prevent a specific security risk, to comply with laws or administrative orders, due to late payment or due to a significant breach.
The measure shall be based on gravity, frequency, consequences and fault. As far as a warning and remedy period are reasonable, they are granted in advance.
Before or at the latest with the measure, the person concerned will in principle receive a justification and information about available complaint options. Legally permissible exceptions are reserved.
Already incurred payment obligations remain in force, as far as the cause of the blocking is to be represented by the customer or merchant.
After termination, export and data access rights are granted to the extent owed by law or contract.

33. Force majeure

No party shall be liable for a delayed or prevented performance, insofar as it is caused by an event beyond its reasonable control, which could not be avoided even by reasonable measures.
This can include natural events, war, government measures, large-scale power or grid failures, industrial disputes, pandemics and significant cyberattacks.
The affected party shall inform the other party immediately and shall limit the impact as far as reasonably practicable.
If the disruption persists for so long that adherence to the contract is unreasonable, both parties can terminate the affected service part. Already paid, finally non-applicable services will be refunded.

34. Changes in services, prices and GTC

Changes to current contracts are only permitted for a factual reason set out in the contract, in particular due to legal changes, security requirements, technical development, changed third-party costs or extension of the service.
Changes must be proportionate, transparent and reasonable for the customer. The essential nature of the Treaty must not be changed unilaterally.
Customers are informed on a durable data medium in good time about content, reason and time. For commercial platform users, the deadlines in Section 9 also apply.
In the event of a material change that is not exclusively advantageous, the customer receives an appropriate right of termination at the time of the change, unless there is a binding right or an immediately necessary security measure.
Silence towards consumers shall only be regarded as consent if it is expressly permitted under applicable law and the consumer has been clearly informed of the meaning, deadline and right of refusal.
Price changes do not apply retroactively and are based on traceable cost or performance changes. In the case of fixed-term contracts, the agreed price shall in principle remain until the end of the current minimum term, unless an explicitly agreed transparent price index applies.

35. Electronic communications and contract storage

Contract confirmations, invoices, credit notes, payment receipts and communications may be provided electronically, as far as no mandatory form is contrary.
Customers must keep their contact information up-to-date. Disadvantages resulting from culpably outdated information are borne by the customer.
The contractual provisions are confirmed to the consumer on a durable medium. Whether Scriptfabrik additionally saves the individual contract text and keeps it accessible will be communicated before the order.
The contract language is German. If translations are offered, the German version serves the interpretation, unless mandatory law requires a different assessment.

36. Consumer complaints and dispute resolution

Complaints may be welcome@scriptfabrik.info directed. Scriptfabrik strives for a fast and appropriate processing.
Whether Scriptfabrik participates in or is obliged to participate in proceedings before a consumer conciliation body is currently indicated in the provider identification or a separate consumer information.
The former European online dispute resolution platform has been discontinued; Therefore, there is no reference to this platform.
Legal rights, a competent supervisory or conciliation body and access to courts shall remain unaffected.

37. Applicable law and jurisdiction

Contracts with Scriptfabrik and the use of the platform are subject to Dutch law. UN sales law is excluded.
In the case of consumers, that choice shall apply only to the extent that it does not deprive them of the protection of mandatory provisions of the law of the State of their habitual residence, which would be applicable without the choice of law.
Consumers can make claims in the courts of their habitual residence or at the headquarters of Scriptfabrik. Actions against consumers are brought only before courts with jurisdiction under mandatory law.
For disputes with entrepreneurs, Maastricht, Netherlands, is agreed as the exclusive place of jurisdiction, where permitted by law.
Mandatory exclusive powers and legal rights to choose another court remain unaffected.

38. Transfer and final provisions

Customers may only transfer the contract with the prior consent of Scriptfabrik; legal assignment rights for monetary claims and mandatory consumer rights remain unaffected.
Scriptfabrik may transfer the contract to a legal successor or an affiliate if the contractual rights of the customer are not affected. Consumers are informed in advance and receive a right of termination in the event of a significant adverse change.
Should one provision be ineffective, the other provisions shall remain effective. The ineffective regulation is replaced by the applicable law; a reduction to the detriment of consumers does not take place.
Ancillary agreements, changes and declarations may be made in text form, unless a different form is mandatory. Individual agreements remain effective irrespective of form, as far as the law so provides.
These Terms and Conditions shall only become part of the contract if they were made available to the user before the conclusion of the contract and were effectively included. The mere use of a publicly accessible website does not replace the necessary involvement.