Maintenance package 2 – Extended / Updates & system care
Everything from package 1 plus updates, phone support and 8-hour response. Mon–Sat 08:00–20:00.
- Applies exclusively to our software (Scriptfabrik products), not to third-party software.
- Billing is monthly.
- Minimum contract term: 12 months.
- After purchase, sign the contract in your account — only then does it become active.
Payment methods
- PayPal
- Stripe
- Mollie
- Invoice / prepayment
Maintenance Package Plus
The Maintenance Package Plus is designed for businesses and platform operators who require ongoing support, regular software updates and faster response times.
In addition to the services included in the Basic Package, we install software updates, verify system compatibility and ensure that existing custom modifications are taken into account.
Included Services
- All services included in the Maintenance Package Basic
- Installation of available software updates
- Consideration of existing custom developments
- Compatibility checks after updates and upgrades
- Advanced system monitoring
- Telephone support in addition to email support
- Priority handling of support requests and issue resolution
Support Hours
Monday to Saturday
08:00 AM – 08:00 PM
Response Time
Within 8 hours during support hours.
Support Channels
Email and telephone support
Ideal For
Customers who require regular software updates, operate customized installations and expect priority support with rapid response times.
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