Maintenance package 2 – Extended / Updates & system care
Everything from package 1 plus updates, phone support and 8-hour response. Mon–Sat 08:00–20:00.
- Applies exclusively to our software (Scriptfabrik products), not to third-party software.
- Billing is monthly.
- Minimum contract term: 12 months.
- After purchase, sign the contract in your account — only then does it become active.
Payment methods
- PayPal
- Stripe
- Mollie
- Invoice / prepayment
Scope
- Everything from package 1
- Applying updates for purchased software
- Considering customer-specific customizations
- Compatibility checks after updates
- Extended system monitoring
- Phone support in addition to email
- Prioritized troubleshooting
Support hours
Monday – Saturday, 08:00–20:00
Response time
Within 8 hours
Email and phone support
Ideal for
Customers who need regular updates and a faster response time.
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